Customer Help
Our happiness team is always here to assist.
Ondaum World Customer Support Center
Ondaum World’s Customer Help hub, where your shopping experience is our top priority. Our dedicated support team is here to assist you in every way possible. Whether you have questions, need assistance with an order, or simply want to explore our frequently asked questions (FAQs), you’ll find the resources you need to shop seamlessly and confidently.
Our commitment to your satisfaction is unwavering. Feel free to browse through our comprehensive FAQs section, designed to provide quick answers to common queries. If you require personalized assistance, our support team is just a click or call away. Your journey with Ondaum World is important to us, and we’re here to ensure it’s a smooth and enjoyable one.
At Ondaum World, customer support isn’t just a service; it’s a reflection of our dedication to you. We’re ready to assist you with any concerns or inquiries you may have, so you can shop with confidence and peace of mind.
Thank you for choosing Ondaum World, where your satisfaction is our mission.
Common purchase queries answered
Orders and Shipping
We estimate that you will be able to receive your item within 7 ~ 15 days if you’re located in USA, UK, Europe, Canada, or Australia. If you’re located outside of these countries, the estimated delivery time is within 7 ~ 20 days. Please note that orders are processed within 2-3 business days, and we do not ship or deliver on weekends or holidays. If there are any significant delays in shipment, we will contact you via email or telephone.
- Navigate to the website’s homepage.
- Look for the “My Account” button. It may be located in the Top right website .
- Click on the “Register” or “Login” button.
- Fill out the registration form with your personal details, such as your name, email address, and password.
- Read and agree to the Ondaum World terms of service and privacy policy.
- Click the “Submit” or “Create Account” button.
- You will receive a confirmation email from the website with a link to verify your email address.
- Follow the link in the email to verify your email address and complete the account creation process.
- Once your account is created, you can log in using your email address and password.
To change your shipping address, please log in to your account on our website and go to the “My Account” page. From there, you can update your shipping address information. If you need further assistance, please contact us at support@ondaumworld.com with your order number and the new shipping address. We will do our best to assist you with updating the shipping information. Please note that we cannot guarantee that we will be able to change the shipping address if the order has already been processed and shipped.
To track the status of your order, please click on the “Track Order” button located on the top right side of our website. You can then enter your order number or email address associated with your order to track your shipment. However, please note that some products may not be available for tracking. If you have any questions or concerns about the status of your order, please contact us at support@ondaumworld.com and we will be happy to assist you.
As per our Privacy Policy, we take reasonable measures to protect your personal information, including your credit card information, from unauthorized access, use, or disclosure. However, we do not store credit card information on file unless you explicitly authorize us to do so.
When you make a purchase on Ondaum World, your credit card information is encrypted and transmitted securely to our payment processing partner. We do not retain your credit card information after the transaction is completed unless you choose to save your payment details for future purchases.
We value your privacy and take every possible measure to ensure the security of your personal information. If you have any questions or concerns, please do not hesitate to contact our customer service team.
Yes, we do charge sales tax on purchases made through Ondaum World in accordance with the sales and purchase policies of your respective country or state. The applicable tax amount will be added to your order total during the checkout process. If you have any questions or concerns regarding sales tax, please do not hesitate to contact our customer service team for assistance.
We ship to most countries worldwide. To check if we ship to your country, please proceed to the checkout page and enter your shipping address. If we are unable to ship to your country, you will receive a notification during checkout. If you have any questions or concerns, please feel free to contact us at support@ondaumworld.com.
It depends on the items you ordered and their availability. We do our best to package and ship all items together in one package. However, if some items are not available, they may be shipped separately. If you have any questions or concerns about your order, please contact us at support@ondaumworld.com.
If you need to swap an item
Returns and Exchanges
Our return and exchange policy lasts for 30 days from the date of purchase. If it has been more than 30 days since your purchase, we cannot offer you a full refund or exchange. If you wish to return or exchange an item within the 30-day period, please contact us at support@ondaumworld.com with your order number and a description of the issue. We will provide you with further instructions on how to return the item or exchange it for a different one. Please note that the item must be in its original condition and packaging to be eligible for a refund or exchange.
We apologize for any inconvenience caused by receiving the wrong item. Our team strives to ensure that every order is fulfilled accurately, and we take full responsibility for any mistakes made on our part.
Please contact our customer service team as soon as possible to initiate the return or exchange process. We will provide you with a return label and instructions on how to return the item. Once we receive the item, we will promptly process your refund or send you the correct item, depending on your preference.
We value your satisfaction as a customer and will do everything we can to make it right. If you have any further concerns or questions, please do not hesitate to contact us.
We apologize for any inconvenience caused by receiving a damaged item. Our team takes every precaution to ensure that every order is packaged and shipped with care, but unfortunately, accidents can happen during the shipping process.
Please contact our customer service team as soon as possible to initiate the return or exchange process. We will provide you with a return label and instructions on how to return the damaged item. Once we receive the item, we will promptly process your refund or send you a replacement item, depending on your preference.
We value your satisfaction as a customer and will do everything we can to make it right. If you have any further concerns or questions, please do not hesitate to contact us.
Thank you for choosing to return an item to Ondaum World. To ensure that your return is processed quickly and accurately, please follow the instructions provided by our customer service team when you initiated the return.
Typically, the return package should be mailed to the address provided on the return label or in the return instructions. If you have any questions or concerns regarding the return process or the return address, please contact our customer service team for assistance.
We appreciate your business and hope that we can assist you in finding a more suitable item in the future.
At Ondaum World, we take pride in providing exceptional customer support to our valued customers. We offer multiple channels of customer support to ensure that you receive the assistance you need in a timely and efficient manner.
If you have a question or concern about an order or product, you can contact our customer support team through our website’s live chat feature, by phone, or by email. Our customer service representatives are available to assist you with any questions or issues you may have, including help with placing an order, tracking a shipment, or processing a return.
You can find our contact information, including our phone number and email address, on our website’s contact page. Our live chat feature is available on our website 24/7 for your convenience. We encourage you to reach out to us if you have any questions or concerns, and we will do our best to resolve any issues to your satisfaction.
If you entered an incorrect shipping address for your order, please contact our customer service team as soon as possible. If your order has not yet shipped, we may be able to update the shipping address for you.
If your order has already shipped, we recommend contacting the shipping carrier directly to see if they can redirect the package to the correct address. If the package is not able to be redirected, it may be returned to us as undeliverable. In this case, we will process a refund for the order, minus any applicable shipping and handling fees.
To avoid any issues with shipping, we encourage you to double-check your shipping address before submitting your order. If you have any concerns or questions about your order, please do not hesitate to contact our customer service team for assistance.
If you need to change or cancel an order after you have submitted it, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that we may not be able to make changes or cancel the order if it has already been processed or shipped.
If your order has already been processed or shipped, you may need to wait until you receive the package and then initiate a return or exchange. We recommend reviewing our return policy for more information on our return process.
To avoid any issues with your order, we encourage you to double-check your order details, including items, sizes, and shipping address, before submitting your order. If you have any concerns or questions about your order, please do not hesitate to contact our customer service team for assistance.
Yes, we do offer pre-orders for certain items that are sold out. If an item is available for pre-order, it will be noted on the product page along with an estimated shipping date.
To pre-order an item, simply add it to your cart and proceed to checkout as usual. You will be charged for the item at the time of purchase, and we will ship the item to you as soon as it becomes available.
Please note that the estimated shipping date is subject to change, and we will do our best to keep you updated on any changes to your pre-order status. If you have any questions about pre-ordering an item, please contact our customer service team for assistance.
If you couldn’t find the answer you’re looking for above,please don’t hesitate to reach out to us using our contact form.